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60bet FAQ – Get Your Questions Answered

We've compiled the most common questions from Brazilian bettors covering registration, Pix deposits, withdrawals, Sports Betting, Live Casino, crash games, and more. If you can't find what you're looking for here, Portuguese-language support is available 24 hours a day.

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Everything you need to know before getting started on 60bet

60bet is the Sports Betting and online casino platform built for the Brazilian bettor — focused on Pix, Portuguese-language support, and content that makes sense for those who bet on the Brasileirão, cheer for their favorite clubs, and follow UFC cards closely. But we know questions come up, especially for first-time account holders or those switching from another platform.

This FAQ page was built from the real questions that reach 60bet's support team every day. Everything is organized by category — registration, deposits and withdrawals, Sports Betting, casino and products, account and security, and responsible gambling — so you can find what you need without wasting time. Every answer is written to be direct and useful, no fluff.

If your question isn't covered here — or if the answer raises another question — 60bet support is available 24/7 via live chat inside the platform or by email. The team responds in Portuguese and knows the platform inside out, so you won't be stuck with a generic template reply that doesn't actually help.

Use the search bar or the category filters at the top of the page to find your question faster. The most frequently accessed questions are expanded by default in each section.

Categories on this page

Registration & Account

7 questions

Yes, completely free. Creating a 60bet account costs nothing — no registration fee, no monthly charge, and no fee for keeping your account active. You only deposit money when you decide to start betting. The minimum deposit is R$ 10.00 via Pix. 60bet also charges no withdrawal fees on Pix withdrawals for accounts with completed KYC verification.

To create your 60bet account, you'll need: your full legal name, a valid CPF in your name, your date of birth, an active email address, and a Brazilian mobile number. All details must be accurate and match your official documents — they will be verified during the KYC process before your first withdrawal. The registration form is available on this page at Sign Up and takes under 3 minutes to complete.

Activation is nearly instant. After submitting the registration form, you'll receive a confirmation email in under 2 minutes. Click the link in the email to activate your account — that's it, you're ready to make a Pix deposit and start betting. KYC verification, required to unlock withdrawals, takes up to 48 business hours, though in practice most accounts are approved in under 24 hours.

No. 60bet's policy is one account per CPF. Creating multiple accounts — even with different email addresses — violates the Terms and Conditions and may result in all associated accounts being blocked and any accumulated balances and bonuses being cancelled. If you've lost access to your account, contact support via live chat to recover it — do not create a new registration.

On the login screen, click "Forgot your password?". Enter the email address on your account and wait for the reset link — it arrives in under 2 minutes. The link is valid for 30 minutes and can only be used once. If you no longer have access to the email on your account, contact support via live chat or at contato@60bet.best to start the identity verification process.

Account closure is handled via live chat or email — no red tape, no attempt to talk you out of it. Any available balance is returned to your registered Pix key within 5 business days. Open bets are settled before the closure is finalized. You can also opt for temporary self-exclusion (from 1 day to 6 months) if you just need a break without closing your account permanently.

After logging in, go to Account Settings to update your phone number, address, and communication preferences. To change your registered email, confirmation is required from both addresses for security purposes. Details such as CPF and date of birth cannot be changed after registration — if there is an error in these fields, contact support with supporting documentation for manual review.

Pix Deposits & Other Methods

7 questions

The minimum deposit on 60bet is R$ 10.00 via Pix. For other methods such as boleto bancário and credit card, the minimum amount may differ slightly — the system will display the applicable minimum at the time of deposit for each method. There is no fixed maximum deposit amount, but personalized limits can be set through the responsible gambling tools.

Pix deposits at 60bet are confirmed within 30 seconds in most cases. The process is straightforward: go to the Deposits area, select Pix, enter the amount, copy the key or scan the QR code, and complete the payment through your banking app — Nubank, Itaú, Bradesco, Banco do Brasil, C6, Inter, or any Pix-enabled bank. Once the system confirms the payment, the balance is automatically credited to your 60bet account.

In addition to Pix, 60bet accepts: bank slip (boleto bancário — funds clear within 1 business day after payment), Visa and Mastercard credit cards, Visa and Mastercard debit cards, PicPay, and Mercado Pago. Pix is the fastest and recommended method — confirmation in seconds, with no fee to the user. For withdrawals, Pix is currently the only available method and must be made to a bank account in your name and CPF.

First, wait at least 5 minutes — in some cases your bank may have a slight delay confirming the Pix. If after 10 minutes the balance still hasn't appeared, check your bank account transaction history to confirm the payment was debited. If the debit went through but the balance hasn't shown up in your 60bet account, contact support via live chat, providing the amount, date, time of the transaction, and your Pix receipt. The team can trace the payment and manually credit the balance if needed.

No. As part of our anti-fraud policy and in compliance with Brazilian market regulations, all deposits to 60bet must come from a bank account in your own name and CPF. Likewise, all withdrawals are processed exclusively to the Pix key registered under your name. Third-party deposits are automatically reversed — the amount is returned to the originating account within 5 business days.

There are no fees on Pix deposits at 60bet. For other methods, such as credit card, a processing percentage may apply — the system shows the exact amount before you confirm the transaction. Bank slips (boleto bancário) also carry no additional platform fee, but clearing takes up to 1 business day after payment, unlike Pix which confirms in seconds.

Yes. 60bet's responsible gaming tools let you set daily, weekly, or monthly deposit limits directly in your account settings. Once set, the limit takes effect immediately. To lower your limit, the change is instant. To raise it, there is a 24-hour cooling-off period before the new amount takes effect — this ensures decisions made calmly take priority over in-the-moment impulses.

Withdrawals & KYC Verification

7 questions

For accounts with approved KYC verification, Pix withdrawals are processed within 5 minutes of the request — 24 hours a day, including weekends and holidays. Accounts without completed KYC go through a manual review before the first withdrawal, which may take longer. For that reason, we recommend completing verification as soon as you create your account, even before you need to make a withdrawal.

KYC (Know Your Customer) is the identity verification process required before your first withdrawal. At 60bet, you need to submit: an official government-issued photo ID in your name (RG, CNH, or valid passport) and a proof of address issued within the last 90 days. In some cases, a selfie holding your ID may be requested. The process is completed only once — once approved, all future withdrawals are released without any additional documentation.

The official turnaround time is up to 48 business hours after all documents have been submitted. In practice, most verifications are completed in under 24 hours. You'll receive a confirmation email once your KYC is approved. While the review is in progress, you can continue betting as normal — only withdrawals are held until approval is granted.

The minimum withdrawal amount at 60bet is R$ 20.00 via Pix. Withdrawals are made exclusively to a Pix key registered in your name and CPF — withdrawals to third-party accounts or a different CPF are not permitted. There is no fixed maximum withdrawal amount, but requests above a certain threshold may go through an additional security check before processing.

Withdrawals that go beyond 30 minutes without being processed are usually under manual security review — which happens in certain cases, such as a first withdrawal, a high-value withdrawal, or a request from a new device. Contact support via live chat with the amount and time of your request. The team checks the status in real time and, if there are no outstanding documents, releases the payment immediately.

There are no fees on Pix withdrawals for accounts with approved KYC on 60bet. The amount you request is exactly what lands in your bank account — no processing deductions, no administrative fees. If specific conditions apply to a particular type of withdrawal or promotion, they are shown before you confirm the transaction.

Bonus funds must meet rollover requirements before they can be withdrawn. The rollover is the number of times the bonus amount must be wagered before it converts into real balance available for withdrawal. These requirements are always displayed before you activate any promotion at 60bet — read the specific terms for each offer. Your real balance (deposited, non-bonus funds) can be withdrawn at any time with no bonus-related restrictions.

Sports Betting

7 questions

60bet offers betting on more than 40 sports, with a strong focus on the Brazilian market: football covering Brasileirão Série A, Copa do Brasil, Libertadores, Copa do Nordeste, and over 40 international leagues; MMA and UFC with full fight cards; basketball with NBB and NBA; volleyball; tennis; Formula 1; e-sports (CS2, League of Legends, Dota 2); boxing; swimming; and much more. Live betting is available for major events with odds updating in real time throughout the games.

Live betting lets you place bets on sporting events as they happen — odds update every second based on the score, game time, and match dynamics. To bet live, go to the "Live" section on the platform, choose the event, select your market (match result, next goal, handicap, etc.) and confirm your bet. The process is the same as pre-match betting, but odds change fast — confirm your bet before the odds refresh. The "Accept Best Odds" feature helps avoid last-minute frustration from sudden changes.

If an event is cancelled before it starts (due to suspension, weather conditions, or other reasons), all pre-match bets on that event are voided and the staked amount is returned to your account balance. For live bets on matches cancelled after kick-off, the rules depend on how much of the match was played and which market was bet on — bets with an already-determined outcome (such as "first team to score" after a goal has been scored) are settled as normal. Full details are available in the platform's Terms and Conditions.

To place a parlay bet on 60bet, add your selections to the bet slip by clicking on markets from different matches. The system automatically detects that the selections are from separate events and builds the parlay, displaying the combined odds and potential payout. A minimum of 2 selections from different events is required. Parlay bets offer higher odds, but every selection must win — a single incorrect pick voids the entire bet.

60bet operates with a reduced margin on odds for the main Brazilian football, UFC, and basketball markets — meaning odds that are closer to fair value compared to platforms with higher margins. For Brasileirão Série A and Copa do Brasil matches, live odds are especially competitive. You can compare directly on the platform before placing a bet — the odds history for each event is available on the market page.

The minimum bet amount at 60bet is R$ 1.00. The maximum limit varies by sport, competition, and specific market — bets on Brasileirão and UFC matches in main markets have higher limits than exotic markets or lower-profile events. The exact limit is displayed on the bet slip when you enter the amount. If you'd like to bet above the standard limit on a specific market, contact support to check whether that's possible.

Winnings are credited to your account automatically once the event result is confirmed and the bet is settled. For most games, this happens within minutes of the final whistle. Live bets on markets resolved during the game (such as "next goal") are settled immediately after the outcome. The credited balance is available right away for further betting or Pix withdrawal — no additional waiting period.

Casino, Slots & Crash Games

6 questions

The 60bet Live Casino streams real professional dealers in real time — European and American roulette, blackjack, baccarat, live poker (Texas Hold'em, Ultimate Texas Hold'em), and other variations. The stream is high-quality video with integrated chat for dealer interaction. Tables have varying minimum bets — from R$ 1.00 at some tables — and are available 24 hours a day. Just log in, go to the "Live Casino" section, and pick your table.

In crash games, a multiplier starts growing from 1x at the beginning of each round and can climb to very high values — or "crash" at any moment. You decide when to cash out before the crash. If you cash out before the crash, you win your stake multiplied by the coefficient at the time of withdrawal. If the crash happens before you cash out, you lose the bet. Each round is independent of previous ones, and the outcome is determined by a verifiable algorithm through the platform's public results history.

RTP (Return to Player) is the average percentage a slot returns over a large number of rounds. A slot with 96% RTP returns, on average, R$ 96.00 for every R$ 100.00 wagered — but this is a statistical average over millions of rounds, not a per-session guarantee. At 60bet, the RTP for each slot is available on the game page before you start playing. Slots with a higher RTP have a lower house edge and are generally more favorable to the player over the long run.

Yes. 60bet offers online poker with Texas Hold'em tables and other formats, as well as tournaments with set prize pools announced before they begin. You play against real players — not the house. The rake (the platform's commission per hand or tournament buy-in) is clearly displayed before you take a seat. For full details on available formats, buy-ins, and how to enter tournaments, visit the Poker of the platform.

Free spins and casino bonuses are credited to your account automatically once you meet the promotion requirements — such as making a qualifying deposit or joining a specific campaign. Free spins are available on the slots listed in the promotion for a set period. Winnings from free spins are subject to rollover requirements before they can be withdrawn — terms are shown before activation. To check your active bonuses and free spins, go to "My Promotions" after logging in.

Yes. The 60bet Live Casino works seamlessly on mobile — both through the app for Android and iOS and via the mobile browser. The live video stream is optimized for 4G and Wi-Fi connections, with quality that adjusts automatically based on your internet speed. The table interface is adapted for touchscreens, with large betting buttons that are easy to use even mid-game.

Security & Privacy

5 questions

60bet uses 256-bit SSL encryption on all communications between your device and the platform's servers — the same standard used by digital banks like Nubank and Itaú. Passwords are stored with irreversible hashing (not even the internal team can see your password). Personal data is handled in accordance with Brazil's General Data Protection Law (LGPD — Lei nº 13.709/2018) and is never shared with third parties for commercial purposes. For more details, see the Privacy Policy.

After logging in, go to Settings → Security → Two-Factor Authentication. Scan the QR code with an authenticator app (Google Authenticator or Microsoft Authenticator on your phone) and enter the 6-digit code to confirm activation. From that point on, every new login will require that code in addition to your password. Store the backup codes provided during activation somewhere safe — they are the only way to recover access if you lose your phone.

Contact support immediately via live chat — available 24 hours. The team can preventively lock the account while the situation is investigated. If you still have access, close all active sessions under Settings → Security → Active Sessions, change your password right away, and enable 2FA. 60bet monitors suspicious access and may have already sent an alert email with details of the unrecognized login.

No. 60bet will never ask for your password by email, chat, SMS, or any other channel. If you receive a message asking for your password, card details, or any sensitive information claiming to be from 60bet, ignore it and delete it — it's a phishing attempt. Report it to support via live chat by forwarding the content of the suspicious message. The only official 60bet email address is contato@60bet.best — emails from other domains impersonating 60bet are scams.

60bet respects all rights established under the General Data Protection Law (LGPD — Law No. 13.709/2018), including access, correction, portability, anonymization, and deletion of personal data. To exercise any of these rights, contact us at contato@60bet.best with the subject line "LGPD Request" and specify which right you wish to exercise. The response deadline is up to 15 calendar days as required by law. For more information, visit the Privacy Policy.

Responsible Gaming

4 questions

Self-exclusion — temporary (from 1 day to 6 months) or permanent — is requested via live chat or by email at contato@60bet.best. No reason is required and there will be no attempt to talk you out of it. Temporary exclusion is processed within 5 minutes. For permanent exclusion, any balance is returned via Pix within 5 business days. For full details on all responsible gaming tools, visit our Responsible Gaming.

60bet offers: deposit limits (daily, weekly, or monthly), betting limits per period, session time alerts, a full transaction history, temporary self-exclusion, and permanent self-exclusion. Deposit and betting limits can be set directly in Settings → Responsible Gambling — no need to contact support. Reducing a limit takes effect immediately; increasing one requires a 24-hour waiting period as a cooling-off measure.

No. 60bet is a platform exclusively for users aged 18 and over. Registrations with a date of birth indicating the user is under 18 are automatically blocked. KYC verification requires an official government-issued photo ID that confirms the user's actual age. If you suspect a minor has accessed the platform, report it to support immediately — the account will be suspended and investigated as a priority, and the minor's data will be deleted from our systems.

60bet's support team includes specialists in responsible gambling available 24 hours a day — open the live chat and let them know you'd like to speak about responsible gambling. For independent support, CVV (Centro de Valorização da Vida) is available at 188, 24/7 across Brazil, offering emotional support for any kind of difficulty. Temporary self-exclusion can be activated in under 5 minutes and is a practical first step while you seek further guidance.

Why 60bet's Support 60bet It's Different

When the FAQ isn't enough, the 60bet team is ready to help — in Portuguese, no runaround.

24/7 Live Chat in Portuguese

60bet support is handled by real people who speak Brazilian Portuguese — no useless chatbots, no generic English templates that don't apply to your situation. Live chat is available inside the platform 24 hours a day, 7 days a week, with an average response time under 2 minutes even during peak hours. For deposit, withdrawal, betting, KYC, and responsible gaming questions, it's the fastest channel available.

24h/7 daysResponse in 2 minPortuguese

Email Support for Complex Cases

For situations requiring more detailed review — bet disputes, personal data requests (LGPD), complex identity verification, or account closure — email contato@60bet.best with a response time of up to 24 business hours. When sending an email, include your registered CPF, a clear subject line, and any relevant supporting documents to speed up the process. The team responds with a concrete solution, not a follow-up asking for information that doesn't make sense.

Up to 24 business hoursComplex casesPrivacy guaranteed

Dedicated Responsible Gambling Team

60bet has a dedicated team exclusively for responsible gaming matters — limits, self-exclusion, and guidance on problematic behavior. To reach this team, let the chat agent know you'd like to speak about responsible gaming. The conversation is confidential, judgment-free, and there is no attempt to convince you to keep betting. The goal is to help, full stop. Self-exclusions are processed within 5 minutes during the support session.

Dedicated teamConfidentialNo judgment

Built-in Support in the Mobile App

The 60bet app for Android and iOS has built-in support chat — no need to leave the app, open a browser, or search for a phone number. With an active session, support can already see your account and resolve withdrawal, deposit, or betting issues without you having to identify yourself again. This makes support significantly faster for issues that come up while you're using the platform on your phone, such as during a Brasileirão match.

AndroidiOSIntegrated

Full Support History

Every support conversation at 60bet is logged in your account history — you can review past interactions, proof of requests, and resolutions directly on the platform. This is especially useful for KYC questions (checking whether your documents were approved), self-exclusion (confirming the active period), and bet disputes (keeping a formal record of your request). No support information is ever lost.

Saved historyQuick lookupTransparency

100% Brazilian Portuguese Support

No support in English run through some automatic translation system, no terms that make no sense when you read them. The 60bet team speaks your language — they get "Pix que não caiu", "apostei no Galo", "saque travado" and handle it straight to the point. The entire platform, all notifications, all emails, and all support are in Brazilian Portuguese. It sounds like a basic thing, but it makes a huge difference day to day.

Native pt-BRNo translatorUnderstands the context

Still have questions? Talk to 60bet

Choose the channel that works best for you — Portuguese-language support is available right now.

Live Chat

The fastest channel for resolving any question about Pix deposits, withdrawals, betting, casino, or your account. Access it directly from the platform after logging in or via the chat icon available on every page of the site. Support in Portuguese, 24 hours a day, 7 days a week.

Available now · Response in under 2 minutes

Support Email

For cases that require more documentation — KYC verification, bet disputes, LGPD requests, account closure — email provides a formal record of your request. Include your registered CPF, the subject matter, and any relevant proof to get a faster response.

contato@60bet.best · Response within 24 business hours

Responsible Gaming

If you need help managing how much time or money you spend betting, 60bet's dedicated responsible gambling team is available via live chat. For independent mental health support, CVV can be reached at 188 (24/7, free, nationwide in Brazil).

CVV: 188 · 24 hours · Free across Brazil
Privacy & Compliance — 60bet

All information provided to 60bet support is handled with complete confidentiality, in compliance with Brazil's General Data Protection Law (LGPD — Lei nº 13.709/2018). Support data is never shared with third parties for commercial purposes. To exercise your privacy rights or review our full policy, visit the Privacy Policy or the Terms and Conditions.

Responsible Gaming Notice

60bet is strictly for users aged 18 and over who are residents of Brazil. Sports betting and casino games involve real financial risk — never bet more than you can afford to lose. Control tools such as deposit limits, betting limits, session alerts, and self-exclusion are available in your account settings. Visit our Responsible Gaming for more information. Prohibited for users under 18.

Ready to get started? It takes less than 3 minutes.

Create your 60bet account now, make your first Pix deposit, and bet on the Brasileirão, the UFC, or the Live Casino today. Any questions, our Portuguese-language support team is here.

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